Return and Refund Policy
Sun- Imperial Return And Exchange Policy
We’re bummed if you're not 100% satisfied with the items you received
We understand that sometimes purchases are not always right.
If you are eligible for a return, We will provide a refund upon your items return. Returns must be requested within 10 days of receiving your item and returned to us tracked.
If you require an exchange, replacement size or alternative item/s, you will need to request a return by filling out this form and mail it back to :email@example.com
*You will need to purchase the return lable and ship it back to our china fulfilment center . Original shipping fees are payable by customer and will be deducted from the refund amount.
Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size/style in stock.
Please return your item and place a new order in the system .
Once we receive your return request , please allow 3-5 business days for your return to be processed.
How to return the package ?
1.You will need to request a return by filling out this form and mail it back to : firstname.lastname@example.org
2. You will need to purchase the return label and ship it back to our fulfilment center address in China :
Name: Na Zhang
Room 201 , No. 36 ,
Changchun 7th Street,
Yiwu city ,
zip code: 322001
Original shipping fees are payable by customer and will be deducted from the refund amount.
3. securely tape your shipping label on the outside of your return package.
4. Drop it at the nearest post office and Provide proof of returning : Take a picture of the package showing a clear pic of the return address the carrier and the tracking number on the package -
We will not accept return without a valid tracking number
Also ask the post office for a confirmation receipt showing the date and time the package was returned and email both pics to email@example.com
5.Once we receive your return, please allow 10 business days for your return to be processed .
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
The following items cannot be returned or exchanged: jewelry and accessories (except scarves, bags, and mermaid blankets).
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Refund will be processed within 10 days upon receipt of your package. The refund will be issued to your original payment account.
REFUNDS FOR DAMAGED ITEMS
For items deemed faulty, you must contact us within 10 days. If over 10 days have gone by since you have received your item(s), unfortunately we cannot offer you a refund/return. We can only offer refunds on items which arrived clearly damage (holes, rips, etc). We must approve your refund. If you break the item, unfortunately we cannot offer a refund/return.
For lost/stolen parcels, unfortunately the parcel is no longer our responsibility after it has been shipped. We will do our best to try to relocate your parcel, but ultimately it is the post office's job to ensure you receive your parcel. Please make sure you entered your correct address including your unit number if applicable.
60 Day Guarantee: If 60 days have gone by without an update on your given tracking number, please contact firstname.lastname@example.org and we will issue you a full refund.
Please contact us at email@example.com with any further enquiries.