Worldwide Shipping

FAQ

ORDERS

What currency are your prices in?

All prices are charged in USD Dollars. The currency will convert back to USD once you are in the checkout.

I want to make a change to my order, what can I do?

Please email our Customer Care team as soon as possible, if your order has not been packed for shipping we may be able to make changes to your order however, if it’s too late – sorry, it’s too late! 

I want to cancel my order, what can I do?

Once an order has been placed we are unable to cancel it.

I forgot to enter a discount code, can you add it in?

Once an order has been made we cannot add/amend discount codes or refund partial amounts. Good news is you can always use it next time.

I’ve entered my shipping address wrong – how can I change it?

Please contact Customer Care right away, if your order hasn’t been shipped we can change your shipping label.

What is the status of my order?

All items take 3-7 business days to package and dispatch. 

Once your item has been shipped please allow up to 24 hours for the shipping confirmation email. You can track your parcel easely  :

https://sun-imperial.com/pages/tracking-your-package

If you need a further update or if there is an issue with your tracking please contact Customer Care.

If you have any further questions about the status of your order please email Customer Care via info.sunimperial@gmail.com

 

DELIVERY

Do you ship to my country?

We offer international shipping in most countries!

If you can't find your country in the check out please contact us via info.sunimperial@gmail.com

 

I’ve entered my shipping address wrong – how can I change it?

Please contact Customer Care right away, if your order hasn’t been shipped we can change your shipping label.

How much are shipping costs?

We offer FREE SHIPPING on all orders over $50! 

When will I receive my order?

Orders can take between 5-10 business days to process before shipping out to your destination. Please view our delivery standardsIf you have not received your parcel after 3 months of it being shipped, we can deem your parcel lost and refund/reshipment may be requested.

I can't see updates on my order?

Do not worry! We ship our parcels via a private shipping partner and tracking will begin updating when it arrives to your countries logistic centre. 

 

RETURNS

What is your returns policy?

We accept items that are in their original condition (tags attached, no body odour, make up etc.) and we will provide you a refund upon the return of your item. All returns are payable by customer and must be shipped tracked.

All returns must be requested within 10 days of receiving your item.

To learn more about how to return the items please click here.

We check returned items thoroughly to identify potential misuse or abuse of our return policy. We reserve the right to refuse any returns. 

Do you offer refunds?

We do not offer refunds unless the item is deemed faulty by our Returns Team.

What if I need to exchange something for a different size or?
Sorry, we are unable to process exchanges due to the fast turnover of our stock. If you would like to exchange something for a different size or style, please return the original item(s) for a refund once received and inspected and place a new order .

I think my item is faulty what do I do?

Uh oh, if you believe you have received a faulty item please email info.sunimperial@gmail.com  right away with images and our quality check team will need to discuss whether your order is eligible for a refund. Please view our Return and Refund Policy.

How do I arrange a return?

To arrange a return please fill in the return form  and email it our Returns Team via info.sun-imperial@gmail.com , they will email you a return label or the return shipping address details depending on your country .

  

SIZING

What size should I order?

There are size charts on most product depending on the garment you are viewing. We recommend you to double check the size charts on each of the products prior to purchasing as sizing is unique on each item. If you are between two sizes, we recommend you to size up!

Please note that all items are measured manually so they may be 1-3 cm off.

My item does not fit. What should I do?

Unfortunately, we do not offer free exchanges/refunds if the item does not fit. You can contact us at info.sunimperial@gmail.com  and we will offer a low cost alternative. We provide measurement charts for you to compare your size with. 

How can I wash the items?

Please hand wash and air dry all  Sun-Imperial apparel. Use the laundry machine on gentle mode at your own caution. Do not put items in the dryer. 

What is the best way to contact you?

Emailing us at info.sunimperial@gmail.com is the best way to contact us! We will get back to you as soon as we can.

 

ABOUT US

Where is your shop based?

We are an online boutique brand our fulfillment center is based in ningbo,zhejiang, china.

 

 

Shop by style

Come in and explore more of Sun-imperial  Vintage styleelegant stylechick style , street style ,and swim collections.