10/8/20: standard shipping packages to USA,CANADA,EU, AU, are taking the usual 10-20 business days.
08/17/20 : Most standard shipping packages to USA,CANADA,EU, AU, are taking the usual 10-20 business days. Some may experience delays if held in customs.
07/01/20: Most standard shipping packages to USA are taking the usual 10-20 business days. Some may experience delays if held in customs.
PLEASE NOTE COVID-19 MAY BE CAUSING SHIPPING DELAYS WITH OUR COURIERS. WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS OR DISRUPTIONS. THEREFORE THE SHIPPING TIMEFRAMES MAY NOT BE ACCURATE DURING THIS HEALTH CRISIS. SOME PACKAGES ARE EXPERIENCING A 1-4 WEEK DELAY FOR OUR STANDARD SHIPPING.
If you need your items for a specific date, we highly recommend you to choose "Express Shipping" at checkout.
We truly appreciate your patience. Packages are currently delayed due to shortage of aircraft, shortage of workers, border closures, and stricter customs inspections. We hope you understand that these delays are beyond our control.
When will my order be shipped out?
Orders will take 2-7 business days to be shipped out.
Do you offer fast shipping even during COVID-19?
Yes. Please select Express Shipping at checkout. Orders are arriving 3-10 business days from shipment with this line. Additionally, delays are very rare with Express Shipping.
If you need an item for an upcoming event, we highly recommend you to select Express Shipping.
I have already purchased my order. How can I receive Express Shipping?
If you have already made a purchase but would like to upgrade to Express Shipping, please email us email@example.com with your order number and your request.
Which countries do you ship to?
We usually ship worldwide. However, with COVID-19 many countries have been suspending shipments. These countries include: Moldova, Peru, Saudi Arabia, Reunion.
When will my order arrive?
View our delivery timeframes here. Please expect a 1-6 week delay from the timeframes listed.
Is there any delivery guarantees?
Yes. If 75 days have gone by from the shipping day and tracking doesn't show delivery to your address , please email us firstname.lastname@example.org with your order number. We will fully refund your purchase.
My tracking shows item arrived to my country for awhile and still not delivered is it normal ?