Sun- Imperial Return Policy
We’re bummed if you're not 100% satisfied with the items you received, and we have made the returns so easy for you!
We only accept returns postmarked within 14 days from the purchase date. contact us at:firstname.lastname@example.org for our return address label - The cost of your return shipping fee will be deducted per return package.
1. Send us an email to : email@example.com
Mention your order number + the item(s) name (s) you would like to return, indicate the reasons, and submit.
2. We will send you a return label by email.
3. print the return label and securely tape it on the outside of your return package.
4. Call the post office to arrange a collection or drop off at your nearest post office.
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Returns will be processed within 7 days upon receipt of your package. The refund will be issued to your original payment account.
Note：The original shipping fee and insurance are non-refundable